Customer Service Representative: Customer Center

In the Customer Center of PostFinance, our focus is on providing our customers with first-class service. Our goal is to understand their financial concerns and inspire them through friendly and competent advice. We strive to create a positive experience in every interaction and to strengthen the connection of our customers with PostFinance. As a future member of the Customer Center, you will become part of this mission and have the opportunity to work in a dynamic environment and make a direct contribution to the success of PostFinance. Sounds exciting? Then we look forward to your application – now also very easily via WhatsApp.

Why you will start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job sharing and top sharing.

Individual development
Diverse training and further education offers, temporary job changes and stages.

Modern working worlds
Modern workplaces, co-working in Bern and Zürich as well as home office in many areas.

Maternity & paternity leave
18 weeks fully paid maternity leave and 4 weeks paternity leave.

Health in focus
Preventive offers, ergonomic workplaces and targeted support during longer absences.

Mobility offers
Free Half-Fare travelcard or discounted GA as well as attractive bicycle, carsharing and e-car offers.

Lived equal opportunity
Among other things through transparent salary information in our job advertisements.

What you can achieve

• As the first contact person for our customers, you will take over the professional processing of their telephone and written inquiries regarding our products and services
• You recognize and use sales opportunities proactively by offering our customers products and services that are tailored to their needs
• With your empathetic, communicative and open manner, you inspire our diverse customers and create a positive customer experience

What you bring with you

• A completed basic education or experience in the service sector
• Joy in telephone customer contact, ideally already with experience in customer service and sales
• Excellent oral communication skills in German as well as in a second national language (French or Italian)
• Proficient in the parallel use of several IT applications and communication tools (telephone, e-mail, chat)
• Ability to navigate in a fast-paced environment with changing shifts and to respond empathetically to the diverse needs of our customers
• During the induction phase, which you complete on-site at the location (usually 3 to 6 months, depending on your previous knowledge and experience), you will work at least 50%. Afterwards, if desired, you can adjust your employment level and work from home in consultation with your supervisor. Your working hours vary from Monday to Friday between 08:00 and 20:15 as well as on Saturdays between 08:00 and 17:15