Head of Central Services - Member of the Executive Board (60 - 80 %)

«Fugu» Kinderkrippen is a private company that has set itself the goal of expanding family-supplementary childcare at attractive locations. At 18 locations, we care for 650 children daily with around 300 employees and train over 100 apprentices. We are a dynamic company. In our head office in Wallisellen, we manage all central processes for our nurseries. To strengthen our management team, we are looking for a strong leadership personality as of January 2027 or by arrangement.

Empower your team according to the leader-leader principle

As Head of Central Services, you do not understand leadership as micromanagement, but as empowerment. You actively model a leader-leader culture and promote individual responsibility at all levels. Thanks to your coaching, your team leaders act independently in their areas, make independent decisions, and grow through their challenges. At the same time, you possess a pronounced hands-on mentality: you manage areas without their own team leadership operationally yourself and actively pitch in together with your team. As a member of the Executive Board, you are responsible for the smooth operation and forward-looking further development of all our central services (customer service, human resources, marketing, IT, purchasing & logistics, assistance).

YOUR TASKS (Your Impact)

• Leadership & Coaching: Coaching the department heads for Personnel and Customer Service according to the leader-leader principle, as well as direct, hands-on leadership of Logistics, IT, Marketing, and Assistance.
• Strategy & Executive Board: Active participation in shaping the corporate strategy, process optimization, and close sparring partnership with the management.
• Customer Service: Overall responsibility for excellent parent service, binding communication standards, and the proactive occupancy management of all 18 locations.
• Personnel Administration: Ensuring legally secure and efficient HR and payroll processes (Abacus) for around 300 employees, as well as labor law consulting for the nursery managements.
• Purchasing & Accounts Payable: Procurement strategy (bundling, negotiations), maintenance of supplier relationships, and ongoing control of operating costs.
• Nursery Infrastructure & Logistics: Ensuring safe, attractive locations, coordination of construction/maintenance projects (including authority contact), and management of the logistics team.
• Marketing: Holistic brand management with a dual focus on nursery occupancy (parents) and personnel recruitment (specialists), as well as active reputation management.
• Projects & Digitalization: Management and implementation of strategic and operational projects – with a strong focus on digitalization, the introduction of AI tools, and system optimizations (Taginet, Zoho, etc.).
• Quality Management: Long-term quality development, creation of reportings, and conducting targeted controls.

WHAT YOU BRING (Your Profile)

• Experience: Several years of experience in a service company (ideally in a social sector) as well as proven leadership experience with a larger workforce.
• Education: Completed training or further education in the field of leadership.
• Leadership Attitude: Clear commitment to modern, empowering leadership (leader-leader principle) and the ability to delegate responsibility trustfully.
• Digital Affinity: Openness, curiosity, and practical experience in dealing with digital aids as well as AI-supported tools for process optimization.
• Personality & Skills: Proactive and strong-communicating personality with conflict management skills, high solution and implementation orientation (do-it mentality). Pronounced strategic and operational thinking, negotiation skills, and commercial flair.
• Languages: Good and business-fluent communication in German and English (spoken and written).

YOUR BENEFITS & DEVELOPMENT

• Creative Freedom: High individual responsibility and real impact in a dynamic company.
• Guided induction phase, individual support and career planning, as well as 3 days annually for further education purposes.
• 5 weeks holiday.
• Performance-related variable salary component and creative freedom in work planning.
• Your ticket to permanent discounts: Swibeco platform (Zalando, Coop, Migros etc.).
• Employee referral bonus and discount on a Fugu nursery place.
• Your opinion is important to us: Regular surveys, employee appraisals, and exciting company outings j4id10446181jm j4it1043jm j4iy26jm