ADVISOR CUSTOMER SERVICE BANKING REGION SG 100%

During an initially four-month assignment, you will support the existing customer service team in the telephone advice and support of customers.

Your responsibility

• Telephone advice and support of customers from German-speaking Switzerland
• Support with various requests regarding banking services
• Competent answering of customer inquiries
• Recognizing advisory and sales potential
• Scheduling advisory appointments with the responsible customer advisors
• Recording and structured forwarding of more complex requests
• Ensuring professional and service-oriented communication
• Maintenance and documentation of customer contacts in the corresponding systems

Your profile

• Very good German skills in speaking and writing
• French skills are an additional plus
• Completed commercial training is an advantage
• Experience in the banking environment, customer service, or contact center
• Enjoyment of telephone customer contact and advisory activities
• Experience in cross-selling or sales is an advantage
• Confident handling of common Office programs and digital work tools
• Strong customer orientation, initiative, and a reliable way of working
• Flexibility, willingness to learn, and enjoyment of a dynamic working environment
• A varied activity in the financial services environment
• An assignment with clear working hours from Monday to Friday
• Two possible work locations: St. Gallen
• A temporary assignment with a realistic extension option
• The possibility to specifically expand your experience in customer service and banking
• Professional guidance during the entire assignment

Sounds exciting? Then apply now with a complete dossier. For your questions, Cristiano Fraga is available to you at. I look forward to meeting you!

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