Retail Consultant (m/f/d) in our Aesop Counter Globus Bern at L'Oreal

Type of employment: Part-time (approx. 55h/month)

Work location: Bern

Join us to create the beauty that moves the world!

As a global leader and beauty-tech pioneer, we are looking for talents who want to help shape our success story with passion and energy. In a constantly changing world, we identify the latest trends, act data-driven, and develop innovations that hit the pulse of the time. Beauty and technology merge for us into an unbeatable whole.

Our over 86,000 employees in approx. 150 countries are committed every day to turning our vision of a sustainable and forward-looking beauty industry into reality.

We live a culture of learning, personal development, and entrepreneurship. We offer our employees numerous opportunities to expand their skills, take on responsibility, actively shape their careers, and thus have a positive impact. With our long history of innovation and our commitment to sustainability issues, we set standards for responsible entrepreneurship.

For our Aesop Store in Bern, we are looking for a Retail Consultant (m/f/d) in part-time, effective immediately. As a Retail Consultant, you represent our desire to connect with customers, listen to them, and present products that are relevant to them. You welcome customers into our spaces and deepen the way our products are experienced through targeted interactions. By presenting products that meet customer needs, you ensure an extraordinary, holistic customer experience that contributes to our overall economic success.

Your tasks:

• Mindful customer encounters: An invitation to a slowed-down store experience through a warm and attentive greeting that creates a trusting atmosphere.
• Individual consultation: Attentive listening and genuine understanding of needs through targeted questioning to develop personalized recommendations in the spirit of a long-term customer relationship.
• Sensory product experiences & rituals: Designing multisensory experiences (e.g., hand washing rituals or fragrance samples) that make products tangible and create a deep connection to the brand.
• Holistic customer experience in the store: Accompanying customers through their entire stay, from the first contact to the farewell at the door, with a focus on details and a sustainable, positive experience.
• Sustainable customer loyalty: Building trusting relationships and an authentic brand experience that promotes return visits and recommendations.

Your profile:

• Consulting & sales talent: Initial professional experience in customer service combined with demonstrably successful, goal-oriented sales competence.
• Team spirit & motivational power: A pronounced sense of team dynamics with the ability to inspire colleagues for common goals and actively promote a positive working environment.
• Empathy & communication strength: Excellent communication and problem-solving skills as well as a high degree of empathy to build strong, trusting relationships with customers and colleagues.
• Expertise in cosmetics (advantageous): Passion in the field of skincare as well as a good sense for the segments of hair care, body care, fragrances, and lifestyle products.
• Solution orientation & energy: A proactive way of working that enables you to always act in a customer- and solution-oriented manner, even in challenging situations.

Our offer:

• An employment in a crisis-resistant, growing market with a comprehensive range of social benefits
• An attractive and competitive compensation
• Individual personal and professional development, a steep learning curve, strong team spirit, and an open, cooperative corporate culture
• Diverse, national and international perspectives

Diversity, equal opportunity & inclusion

At L-Oréal we know: Real innovation and creativity arise from diversity. That is why we actively promote a work environment based on equal opportunity, diversity, and inclusion. We value the unique perspectives and talents of our employees as the key to our success.

Discrimination or harassment of any kind, e.g. based on gender, skin color, religion, sexual orientation, gender identity, age, origin, disability, or other protected characteristics, is not tolerated by us. Diversity and inclusion are firmly anchored in our corporate culture. If you would like to learn more about this and our initiatives in this area, please feel free to stop by here.