Specialist Case Management System

Specialist Case Management System
No limits in the heart.
The Schweizerische Flüchtlingshilfe (SFH) is the leading refugee organization in Switzerland and the umbrella organization of refugee aid agencies and organizations. It advocates for the rights of people in need of protection and promotes understanding of their life situations. With its expertise, it shapes public debate and influences social and political framework conditions.
The SFH operates a case management system in cooperation with a development company, which is used by the legal representatives of our partner organizations in asylum proceedings. To strengthen our database management, we are looking for you as of 1 January 2027 or by arrangement as
Specialist Case Management System 60%-80% (w/m/d)
Your area of responsibility:
You assume overall responsibility for the operation, support, and further development of the case management system and coordinate all involved stakeholders.
You ensure efficient support (2nd-level), triage inquiries, and coordinate cooperation with the external service provider.
You analyze the requirements of the partner organizations and translate them into prioritized, actionable development projects including budget overview.
You coordinate the implementation of new functions as well as their testing, validation, and documentation in compliance with data protection requirements. Additionally, you independently carry out parameterizations in the system.
You are responsible for reporting, data analysis, and the further development of evaluations (e.g., , Power BI) as well as for license and usage management.
You continuously optimize processes and ensure the provision of contractually agreed services including service-level monitoring and contract management.
Our requirements:
You bring initiative, analytical thinking, and coordination skills.
You learn new tools and use them reliably (e.g., , Power BI, M365).
You have experience in IT coordination, software project management, or second-level support.
You have basic knowledge in data management, databases, web applications, and data protection regulations (CH-DSG).
You work carefully, structured, and solution-oriented in a multicultural environment.
You have excellent German and very good English skills that round off your profile; French and Italian skills are an advantage.
With us, you will find a meaningful activity in a competent and motivated team, an uncomplicated and open working atmosphere, as well as progressive working conditions. Further benefits are:
Flexible working hours with home office;
Scope for design;
Pleasant office in Bern with modern IT equipment;
Varied and dynamic field of activity.
We particularly welcome applications from persons with their own refugee experience (including Status S and F), even if the linguistic requirements are not fully met.
Have we piqued your interest? Then we look forward to receiving your complete application by 11 September 2026.
Attention: Please reserve the following dates for the application interviews: 15 and 16 September for job interviews.
For further information, Aeby, HR Specialist, is available to you by Tel. Further information about the SFH can be found at . jpid0b0035djm jit0834jm jiy26jm