Administrative Manager and Business Support 100% temporary

FICOBA has been active since 1982 as an expert for
Administrative Manager and Business Support 100% temporary
FICOBA has been active since 1982 as an expert for the temporary and permanent placement of qualified candidates. We act as a partner to a demanding clientele in the choice of their future employees.
Mandated by our client, in the public sector in Genève, we are looking for a 6-month temporary mission for an Administrative Manager and Business Support, available immediately for a 100% position.
Administrative Manager and Business Support 100% temporary
Missions:
The hired person will have the main mission of ensuring business support activities (telephone and emails) around a new IT tool. They could also have tasks related to administrative management and data control.
Concretely, they will be required to:

• process, control and follow up on data and announcements coming from the different services;
• analyze and process cases of error or inconsistencies in the data;

respond to user requests and provide first-level support;

• accompany users in their questions related to data, the use of the new tool and processes;
• participate in the verification of data quality;
• document the cases treated and ensure their follow-up (ticketing);
• participate in the functional tests of the new tool in collaboration with the IT teams;
• identify recurring problems and propose improvements to processes or tools;
• contribute more broadly to the operational management and the proper functioning of the applications.

Profile sought:

• A few professional years in an administrative function or case management in customer support.
• Experience in social insurance is a great advantage.
• Ease with IT tools as well as an analytical mind and understanding errors or inconsistencies.
• Strong capacity for adaptation and strong service orientation.
• German: C1 minimum
• Italian: B2 minimum
• French: C1 jpidd5c5153jm jpit0834jm jpiy26jm