Employee Support Volunteer Team & Quality Assurance 70%

The Gesellschaft für das Gute und Gemeinnützige Basel operates its own institutions in the areas of education, social affairs, and culture and provides financial contributions to projects and organizations in need of support. The GGG Wegweiser is an organization of the GGG Basel and a free information center in the heart of Basel-Stadt.

We know who helps in which situation. With good research, overview, and much empathy, our volunteer team supports people seeking information in finding the appropriate social service for their concern. For this purpose, we maintain the online search platform sozialesbasel.ch and continuously develop it. Our offer is supplemented by "Help with Writing," where people receive uncomplicated support in drafting applications and simple letters.

Our team is diverse, committed, and warm: 21 volunteer employees, one administrative employee, and one managing director are looking forward to reinforcement. We want to restructure our team and are looking for an agogically skilled person as Employee Support Volunteer Team & Quality Assurance from 01.02.2027 or by arrangement. We look forward to an empathetic, flexible, and communicative personality.

Employee Support Volunteer Team & Quality Assurance, 70 %

Your main tasks are:

• Together with the volunteer team, ensuring the day-to-day business of the information center, professional support and accompanying the volunteers on site, agogical guidance "on the job"
• Own shifts at the information center, answering customer inquiries
• Supervising the "Help with Writing" offer, customer triage and accompanying the writing group
• Quality assurance of the offers, conducting internal training and organizing further training
• Deployment planning of the volunteer team, leading working groups
• Participation in the recruitment of volunteer employees and induction
• Spatial organization and presentation of the information center (Walk-In)
• Participation in the organization of events (team events, market stalls etc.)
• Shared responsibility for the further development of the GGG Wegweiser, participation in projects
• Representation internally and externally (professional exchange, projects with partners etc.)

What you bring with you:

• You have an agogical or socio-pedagogical education or a lot of experience in adult education or in the field of volunteer management
• You have very good PC application skills and have a flair for the digital world
• You have a pronounced customer orientation and host mentality
• A structured and independent way of working as well as good organization characterize you,

simultaneously you act situationally and with empathy

• You show high social competence, openness and find joy in proactively helping to shape things
• You enjoy working with people and are a people person
• You appreciate a good mix of routine and variety
• You are ready to cover the presence times from Monday to Thursday

We offer you:

• A varied, lively working environment with a lot of scope for design and self-efficacy
• A small, supportive team with short decision-making paths
• Attractive employment conditions with a 40-hour week and opportunities for further training
• Centrally located workplace in the Basel city center
• Participation in one of the largest, shaping social institutions in Basel

We look forward to your complete application (CV, motivation letter, certificates) by e-mail to Freya Schirra, HR Specialist: schirra.freya@ggg-basel.ch

Ortrud Biersack, Managing Director of GGG Wegweiser, Tel. 061 269 97 93, will be happy to provide information by telephone.

Basel

Permanent position

Published on 14.10.2026