IT Service Desk Employee (m/f) 100%

Career level: Experienced

Workload: 100%

Start and duration: Immediately for approx. 3 months with option for extension

Work location: Zürich / ZH

Project ID: A (please always specify when contacting)

Our client operates in the public service and is currently looking for reinforcement for the IT Service Desk. Do you want to dare to take the leap into a responsible position in a public environment and specifically develop your IT skills? Then you are exactly right here. Apply now and benefit from versatile development opportunities in a stable and exciting working environment.

Our diversity is your chance! Whether IT, Economics or Engineering – we open doors to a wide variety of specialist areas and industries. With us, you will find more than just a job: exciting projects, individual development opportunities and real responsibility – regardless of whether you are studying, have just graduated or bring initial professional experience.

What awaits you:

• Receipt, recording and classification of fault reports, inquiries and change requests
• Pre-analysis as well as processing of simple faults via remote support
• Answering inquiries and initiating workarounds in first-level support
• Forwarding complex cases to the responsible specialist departments
• Maintenance and evaluation of fault statistics for quality and process optimization
• Proactive information of users in case of faults, maintenance and announcements
• Training and support of users in dealing with IT systems
• Assignment of access rights according to internal guidelines (in exceptional cases)
• Creation and maintenance of documentation and solution descriptions

What you should bring with you:

• Completed vocational training as Informatiker EFZ or comparable training
• Several years of experience in the IT service desk with direct customer contact
• Structured, solution-oriented and analytical way of working
• Confident handling of IT service management tools (ideally ServiceNow)
• Good knowledge of ITIL processes
• Business fluent German skills in speaking and writing, other languages an advantage

What we offer you:

• Modern infrastructure and a digitally oriented working environment
• Opportunity to gain practical experience and expand specialist knowledge
• Personal support by univativ during the entire assignment
• Option for extension

Have we convinced you?

Then send us your complete application documents (CV, certificates, diplomas) stating the reference number Avia E-Mail or alternatively use the online application form on our homepage.

Any questions?

univativ Schweiz AG

Frau Vivianne Schneider, Teamlead HR

Mobil:

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