Junior IT Supporter

Experis® is a leading global provider of IT recruitment, permanent placements, project solutions, and managed services. With over 25 years of experience in Switzerland and locations in Zürich, Basel, and Genf, we connect leading companies with first-class IT professionals. Our mission is to support talents in unlocking their potential and shaping successful, future-oriented careers.

Work location: On-site in Basel

Employment type: Temporary assignment / Short-term assignment (2 weeks)

Duration of assignment: 2 weeks (23.10 - 30.10) & (13.11 - 20.11) ### Overview

For a large hospital in Basel, we are looking for 15–20 Junior IT Supporters to provide first-level IT support for end users in the Microsoft 365 area.

This position is ideal for junior IT professionals who want to gain practical experience in end-user support as well as in the Microsoft 365 environment while working closely with the company's employees.

Previous professional experience is not required. The ideal candidate has a strong customer orientation, good PC skills, as well as experience or interest in supporting users with Microsoft 365 applications, login issues, and general IT requests.

Fluent German skills are a prerequisite.

Main tasks

• Providing first-level IT support for end users through desk-side support and ticket processing.
• Supporting users with login and registration problems, password resets, account activations, and access requests.
• Support with Microsoft 365 applications such as Outlook, Teams, Word, Excel, and OneDrive.
• Setup and troubleshooting of PCs, laptops, peripheral devices, and mobile devices.
• Professional and customer-oriented support in a dynamic work environment.

Requirements

• Basic to good knowledge of PCs and Windows operating systems.
• Good knowledge of Microsoft 365 applications.
• Experience in dealing with user accounts, login support, and registration processes.
• Strong problem-solving and error analysis skills.
• Customer-oriented way of working and very good communication skills.
• Ability to work both independently and in a team.
• Fluent German skills in speaking and writing are mandatory.

Personal qualities

• Professional and well-groomed appearance.
• Friendly, patient, and service-oriented personality.
• Reliable, flexible, and able to support multiple end users simultaneously.

Does this sound like the right challenge for you? We look forward to your application!
Contact: elaine.kanwar(at)experis.ch
+41 61 282 2223