Customer Service and Sales Back Office Clerk 50-60 % (m/f/d)

With our brands BICO and happy, we pursue the mission to create well-being and health for everyday life through the best sleep. We constantly research, develop, and produce new solutions for perfected sleep concepts. In our manufacturing facility in Schänis, we rely on traditional craftsmanship and modern technologies to manufacture first-class mattresses and beds that meet the highest demands.

Your tasks

• Support of customer service in daily business: processing customer inquiries and orders via various channels as well as assistance with tour planning
• Support of the sales back office in the recording of customer orders
• Contact point for telephone customer inquiries as well as processing of email inquiries
• Support in the care of our end customers as well as retail partners
• Ensuring a high service level as well as solution-oriented communication
• Close cooperation with internal departments such as production, purchasing, field service, and customer service

Your profile

• Commercial basic training or comparable training
• Initial professional experience in sales back office, customer service, or in a comparable position
• Enjoyment of daily customer contact
• Very good language skills in German and French (English and Italian an advantage)
• Proficient in handling ERP systems and common MS Office applications
• Strong customer and service orientation, high communication skills, and ability to work in a team
• Reliable, structured way of working with high self-motivation

Our offer

• Versatile hub function in an international environment at the production location Schänis
• Varied activities thanks to indirect and direct sales channels as well as the entire value chain in our company
• Short decision-making paths thanks to direct cooperation with all relevant areas at the location
• Open and personal working atmosphere
• Attractive employee discounts as well as above-average social benefits and pension fund solution
• Good accessibility with public transport (Schänis/Bilten) and car (40 minutes from Zürich, directly at the highway exit)
• Free parking spaces & E-charging stations
• A working environment that is known for excellent products and the leading brands BICO and happy

Become part of our mission „für ä tüüfä gsundä Schlaaf"!

j4id10463234jm j4it1044jm j4iy26jm