ICT Helpdesk Employee (a) 100% [Ref:2804]

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through constant growth and expansion of its core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly searching for IT specialists and managers for our customers. In doing so, we attach the highest importance to ensuring that applicants, customers, and jobs fit together optimally.

To support our well-known clientele, we are constantly looking for friendly, committed, and reliable personalities as

ICT Helpdesk Employee (a) 100% [Ref:2804]

Your tasks

• Receipt and processing of malfunctions via telephone, email, and ticketing system
• Analysis, classification, and resolution of IT incidents in 1st level support
• Supporting users with technical problems and developing solution-oriented approaches
• Creation of error analyses and forwarding complex cases to 2nd and 3rd level support
• Ensuring professional and service-oriented support for users and power users

Your profile

• Completed IT training or at least 2 years of experience in a support environment
• Proficient use of ticketing tools
• Good written and oral expression as well as quick comprehension
• Strong customer and service orientation as well as an independent and solution-oriented way of working
• German language skills level C2 mandatorily necessary and further language skills are an advantage

Your chance

• Exciting and varied tasks
• Dynamic, team-oriented environment
• Attractive, modern working environment

Details about this position

• Start of position as of
• Place of work Basel area
• Temporary assignment contract
• Full-time position 100%

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