IT Technician (f/m/x)

100%, Temporary

by arrangement

Neuchâtel, Neuenburg

IT

Your tasks ##

• Complete customer assistance directly on-site and efficient resolution of technical problems.
• Professional setup of hardware and software according to defined standard processes.
• Maintenance and upkeep of the local IT infrastructure (PCs, laptops, monitors, smartphones and peripherals) at the client's site.
• Complete and traceable recording of workflows and solutions in the internal ticketing system.
• Active participation in internal inventory management.
• Guaranteeing a first-class level of service and the utmost care in supporting VIP users.
• Acting with reliability, attention, and meticulousness in a demanding work environment.

Our requirements ##

• Completed professional training in the field of IT or equivalent qualification.
• At least 3 years of relevant experience in level 2 support (Second-Level-Support).
• In-depth knowledge in processing support tickets for PCs, laptops, smartphones and peripherals.
• Proven expertise in common operating systems (Windows, Android, iOS), as well as Microsoft Office and usual administration tools.
• Ability to resolve application problems or to entirely reinstall the device (image, applications and data).
• Very good knowledge of French and good knowledge of English.
• Strong personal initiative, pronounced customer orientation and ease in direct contact.