Customer Care Contact Center (all genders) - temporary 1.10.26 - 31.03.27

80 - 100%, Winterthur / Smart Working

Shape your future-- together with us!

Do you love direct customer contact, think solution-oriented, and can explain even complex topics understandably? Then become part of our Contact Center Personenversicherungen. In this temporary role, you will support our customers in the areas of occupational pension schemes, life insurance, and social insurance and make an important contribution to a first-class customer experience.

In the Customer Operations area, we shape the individual experiences of our customers in the event of claims and benefits. They are at the center of what we do, and together with them, we find the right solution. In this way, we ensure the highest customer satisfaction with our customer-first mentality.

What awaits you

• Competent advice for our customers via telephone, email, and via modern communication channels such as WhatsApp and iMessage
• Professional processing of inquiries, offers, and complaints
• Support in the continuous optimization of existing processes
• Communicating complex insurance topics in an understandable and customer-oriented manner
• Ensuring high service quality and customer satisfaction

What you bring with you

• Very good German skills as well as French or Italian skills in spoken and written form are mandatory requirements.
• Commercial apprenticeship, business school or comparable
• Experience in the social insurance sector or BVG knowledge, experience in customer service or Contact Center is an advantage
• Confident handling of MS Office

What we offer you

We are convinced: satisfied employees bring the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model) annual working hours, 5 weeks vacation (from age 50, 6 weeks), vacation gift 2 weeks every 5 years, vacation purchase up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging, personal situations

Provision and insurance: Attractive pension fund with extensive supra-obligatory benefits including savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, subsidized lunch or Lunch-Card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for the half-fare travelcard, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work life: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & mental health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future place of work

Pionierstrasse 3 - Google Maps

Apply now!

Do you have questions or further concerns? Diana Carbognin is happy to help you via email (diana.carbognin@axa.ch).

More info on the application process can be found here.

Diversity and inclusion are close to our hearts at AXA

Openness, respect, and appreciation of differences and commonalities are essential features of working at AXA Schweiz. We want to promote equal opportunity and also reduce barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive working environment that inspires, encourages, and promotes you. With a culture characterized by cooperation at eye level, trust, and diversity. With our modern working conditions, we want to take the needs of our employees into account and give you the space to develop your strengths, take on responsibility, and engage in new ideas within the team. This way, you can develop personally and shape the world of tomorrow with us - by protecting what is truly important.

You want to learn even more about AXA as an employer and dive deeper into our working world? Then you have come to the right place on our career page!

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We look forward to your application!

For administrative and data protection reasons, only complete application dossiers (CV, references, certificates, etc.) that are uploaded via the online application link will be considered.

We cannot consider applications via recruitment agencies for this position.