Call Agents Inbound (m/f/d), Kreuzlingen Region

Company Description

Flexsis accompanies you as a specialist or worker in the fields of industry, construction, production, logistics, technology, or services. We connect you with assignments that match your profile and your goals.

With over 50 branches throughout Switzerland, we offer you access to a broad network. In doing so, you always have a personal contact person by your side.

With us, you are comprehensively protected according to GAV Personalverleih, benefit from attractive further training offers, and work with an ISO 9001 certified personnel service provider.

For our client in the Kreuzlingen region, we are looking for several talented, communicative, and sales-oriented personalities for an entry into inbound customer service, starting immediately or by arrangement. Do you ideally live in the Kreuzlingen / Konstanz DE region (maximum 45 minutes commute) and are looking for a long-term perspective in the dynamic telecommunications industry? Then you have come to the right place!

Call Agents Inbound Telecommunications industry billing department for telecommunications providers (m/f/d)
Work location: Kreuzlingen (TG) region (maximum 45 minutes commute)
Workload: 80% - 100% (working days: 5 days per week between Monday and Saturday hours)
Employment type: 6-12 months temporary, afterwards possibility of permanent employment
Start: Mandatory from job description

• Customer Consulting & Support: You conduct and record incoming telephone calls in the administrative area and answer billing inquiries competently.
• Sales & Portfolio Optimization: You identify customer needs during the conversation and use opportunities for active up- and cross-selling to sustainably optimize the customer portfolio.
• 1st-Level Support: You receive technical malfunctions and process them in a solution-oriented manner.
• Service Excellence: You offer all-around customer-oriented and friendly product and service consulting.

Desired Profile

• Communication & Sales Talent: You are eloquent, motivated, persuasive in conversation management, and bring a strong sales affinity.
• Experience & Affinity: Initial practical experience in technical customer support is an advantage. You possess a high service orientation, a good understanding of telecommunications, and a quick grasp.
• IT Knowledge: You have good PC skills as well as advanced IT user knowledge.
• Personality: You demonstrate tact in delicate customer situations, are flexible, reliable, and have the willingness for active customer retention.
• Availability & Shift Readiness: The 7-week training (Mon-Fri) must be able to be completed 100%.

Flexibility for working hours from Monday to Saturday between 08:00 and 20:00 (Sundays always free). Regardless of the workload, you work 5 days per week and will be scheduled 2x per month on Saturday.
Formalities: An impeccable criminal record certificate as well as an extract from the debt enforcement register must be able to be presented as quickly as possible upon acceptance.

What is offered to you:

• Security: An indefinite full-time or part-time employment (80-100%) in a future-proof, operating company.
• Top Induction: A 7-week, intensive specialist training at 100% with full salary, which prepares you perfectly for your new task.
• Working Environment: A responsible task in a collegial team with flat hierarchies.
• Perspectives: Excellent development opportunities within the telecommunications industry as well as regular further training opportunities.
• Option for permanent employment after 6-12 months
• Extras: Attractive benefits and modern employment conditions.

Interested? Then apply now!

Send us your complete application documents (CV, work certificates) directly online or by e-mail. We look forward to getting to know you!

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