Junior IT Supporter

Experis® is a leading global provider of IT recruitment, permanent placements, project solutions, and managed services. With over 25 years of experience in Switzerland and locations in Zürich, Basel, and Genf, we connect leading companies with first-class IT professionals. Our mission is to support talents in unlocking their potential and shaping successful, future-oriented careers.

Work location: On-site in Basel
Employment type: Temporary assignment / Short-term assignment (2 weeks)
Assignment duration: 2 weeks (23.10 - 30.10) & (13.11 - 20.11)
Overview
For a large customer in Basel, we are looking for 15–20 Junior IT Supporter to provide first-level IT support for end users in the Microsoft 365 area.

This position is ideal for junior IT professionals who want to gain practical experience in end-user support as well as in the Microsoft 365 environment and work closely with the company's employees.

Previous professional experience is not required. The ideal candidate has strong customer orientation, good PC skills, as well as experience or interest in supporting users with Microsoft 365 applications, login problems, and general IT inquiries.

Fluent German skills are a prerequisite.

Main tasks
Providing first-level IT support for end users through desk-side support and ticket processing.
Supporting users with login and registration problems, password resets, account activations, and access requests.
Support for Microsoft 365 applications such as Outlook, Teams, Word, Excel, and OneDrive.
Setup and troubleshooting of PCs, laptops, peripheral devices, and mobile devices.
Professional and customer-oriented support in a dynamic work environment.

Requirements
Basic to good knowledge of PCs and Windows operating systems.
Good knowledge of Microsoft 365 applications.
Experience in handling user accounts, login support, and registration processes.
Strong problem-solving and error analysis skills.
Customer-oriented way of working and very good communication skills.
Ability to work both independently and in a team.
Fluent German skills in speaking and writing are mandatory.
Personal qualities
Professional and well-groomed appearance.
Friendly, patient, and service-oriented personality.
Reliable, flexible, and able to support multiple end users simultaneously.