Medical Assistant M/F in customer service 80%

• 30 July 2026
• 80%
• Indefinite duration
• Coppet

Medical Assistant M/F in customer service 80%

Coppet

indefinite

Part-time

About us

Unilabs is the largest provider of medical laboratory diagnostics for private physicians and hospitals in Switzerland and employs around 800 employees.

Your tasks

• Management of the telephone switchboard
• Management of Customer Service email inboxes
• Transmission of analysis results
• Drafting and management of various correspondence
• Handle complaints from practices, clinics, and hospitals
• Advise doctors on pre-analytical protocols
• Management of non-conformities and file modifications
• Addition of analyses
• Execution of various general tasks specific to the department

What you bring

Technical:

• Scientific or medical training (laboratory technician diploma or medical assistant)
• Good knowledge of common medical analyses, typical results, and pre/analytical protocols
• In-depth knowledge of medical practice and hospital practices with a minimum of 5 years of experience
• Being comfortable with IT tools and demonstrating speed
• Good oral and written command of French
• English and/or German would be an asset

Personal:

• Ease on the telephone and interpersonal skills
• Excellent sense of customer service and listening
• Autonomy and initiative, solidarity in teamwork
• Stress resistance
• Priority management
• Rigor, care, and professionalism
• Flexibility due to irregular hours

What we offer you

• An exciting and dynamic working environment with a lot of internationality
• Assumption of responsibility and the development of your potential
• A positive working atmosphere with partnership-based cooperation and an appreciative and recognizing company culture
• Attractive fringe benefits as well as a 40h week and 5 weeks of vacation
• Annual flat rate for your personal analyses and special prices for radiological consultation at the Unilabs Group