Customer Service Representative Fleet Management Corporate Customers

As part of Post Company Cars, you ensure that our fleet management functions smoothly and that vehicles, processes, and data converge reliably.
With you, our corporate customers can rely on professional service at all times!

What you can achieve

• You are the first point of contact (first-level support) for our corporate customers (Post and/or third-party companies) and ensure comprehensive support.
• You answer telephone and written customer inquiries competently and in a solution-oriented manner in German, French, and English.
• You are responsible for the registration and deregistration of the assigned business vehicles as well as the quality of the vehicle data.
• You manage transport, delivery, vehicle exchange, and return processes with partner garages, coordinate rental vehicles, and ensure timely processing.
• You ensure that all required documents are available on time and in full, and contribute to ensuring that our data and fleet information are always up to date.
• You work together with insurance companies and road traffic offices, order fuel cards and insurance certificates, and take care of the invoicing.

What you bring with you

• You bring experience in customer service and have good oral German and French skills (at least level B2).
• Within the framework of the 40% workload, you can easily arrange the working days Thursday and Friday.
• Independent working, a high sense of responsibility and quality, as well as good organizational and coordinative skills characterize you.
• You are customer- and solution-oriented and have a quick grasp of things.
• You are proficient in using the PC, especially MS Office, and maintain an overview and a cool head even in hectic situations.