Customer Service and Administration Employee Hourly Wage 40% - 60%

• 30 octobre 2026
• 40 - 60%
• Indefinite duration
• German (Intermediate)
• Seetalstrasse 50, 6020 Emmenbrücke

Conforama Suisse is recruiting a customer service employee. Join a dynamic team with growth opportunities.

Tasks ##

• Welcome and advise customers at the counter and by telephone.
• Manage customer service files: returns, exchanges, repairs.
• Ensure the smooth administrative functioning of the department.

Skills ##

• Training in sales or commerce, IT knowledge necessary.
• Organized, easy to contact and diplomatic.
• Availability on Saturdays.

Conforama Suisse has been present in Switzerland for more than 50 years and is proud to serve more than 6 million customers every year with its 850 employees distributed across 20 stores throughout Switzerland. Already number one in Switzerland in several product categories (furniture, home accessories and consumer electronics), all our employees are engaged in a deep transformation of our company, focused on customer service, digitalization and e-commerce.

For our headquarters in Emmenbrücke, we are looking for immediately or by agreement a/an :

Customer Service and Administration Employee Hourly Wage 40% - 60%

Your mission :

Under the direction of the department head, you contribute to maintaining the store in perfect condition at all times. As a customer-oriented employee, you demonstrate initiative and motivation in various areas and are also manually skilled.

Your main tasks are :

• Welcome and advise customers at the counter and on the telephone,
• Manage all customer service files: spare parts, interventions, exchanges, credits, customer loans,
• Manage the flow of goods of defective products and spare parts,
• Collect payments made by customers and perform refunds,
• Assume administrative tasks related to the smooth functioning of the department.

You must also support the administrative manager of the store and take charge of the following tasks :

• Various administrative tasks and IT entries related to business activity,
• Respond to emails and telephone calls,
• Manage your own cash register,
• Control all processes and documents related to the flow of financial funds,
• Manage customer and auxiliary accounts (open customer accounts),
• Control transactions,
• Manage the flow of internal deliveries.

Your profile :

• You hold a CFC in commerce or sales,
• You possess excellent technical knowledge in IT and consumer electronics,
• You master common IT tools, are well organized, sociable and diplomatic,
• You are available on Saturdays.

We offer :

A young and dynamic working environment as well as real future prospects within a constantly growing group. Interested? We look forward to receiving your complete application file.