Head of Customers / Registration (m/f/d) 80 - 100 % | Maternity cover, fixed-term from January to mid-December 2027

We build bridges and deploy our competence on behalf of Swiss health insurers, the cantons, and the Confederation. We play a central role in the implementation of Swiss and European social security law.

Head of Customers / Registration (m/f/d) 80 - 100 %
Maternity cover, fixed-term from January to mid-December 2027

Leading for a limited time - an exciting year with a motivated team
Do you want to take on a demanding leadership task for one year, lead an experienced team, and in doing so get to know a versatile field of expertise at the interface between Swiss and European health insurance? Then this cover is your chance.

As of 1 January 2027 or by arrangement, you will take over the leadership of the Customers / Registration team in Olten until mid-December 2027.

With your team (13 employees / 1 team leader), you will ensure the independent and holistic management of this field of expertise during the replacement period. This includes responsibility for the substantive, qualitative, and process-specific processing of dossiers, the examination and decision regarding eligibility, as well as the implementation and monitoring of registrations. You will communicate in writing and by telephone with private individuals, domestic and foreign health insurers, as well as service providers, and carry out clarifications with the responsible bodies in the respective EU/EFTA states. In addition, you will process requests for mutual assistance and hold process and application responsibility in your area. In addition to leading the team, you will participate in strategic and organizational issues.

You have completed commercial or business administration training and bring proven leadership experience as well as relevant professional experience, ideally in a social insurance or health insurance environment. With your good, especially oral, knowledge of German and French - ideally also in Italian and English - as well as your confident PC user skills, you will advise our customers competently and friendly. You will quickly familiarize yourself with an existing team and ongoing business and will convince with strong organizational and analytical skills, high initiative, and a sense of responsibility. Your communication strength and enjoyment of working with various internal and external stakeholders round off your profile.

We look forward to working with a leader who maintains a courteous manner, values loyalty, and lives a positive attitude. Personal 1:1 induction as well as attractive employment conditions are guaranteed.

Now it is up to you – seize the chance and apply to us!

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