Helpdesk technical advisor - auxiliary

Ref 2587303 | Ref entreprise: pj19835 | Date: 26 Oct 2026

SIL

Helpdesk technical advisor - auxiliary (80% to 100%)

The multimedia network of the Services industriels de la Ville de Lausanne (SIL) offers a quality and local service by providing access to digital television, very high-speed internet, and fixed and mobile telephony at competitive prices. For more information:

Duration

Auxiliary contract for a duration of 12 months

Main mission(s)

Ensure and manage all incoming telephone calls and electronic messages from customers and respond to their requests

Transmit and ensure follow-up for calls requiring the intervention of higher support services

Contribute to the processing of technical IT requests and breakdowns from private and professional customers for TV, Internet, webmail, fixed / VPBX and mobile telephony products as well as for the Box by net+

Profile

CFC in information technology or an equivalent title

Minimum 3 years of professional experience in telephone contact with customers

Knowledge of multimedia technology

Interpersonal skills, resistance to tension and strict discretion regarding confidential aspects related to customers

Proficiency in MS Office tools

Good knowledge of English and/or German (B2 level)

Special conditions

Willing to work between 08h00 and 19h00 from Monday to Friday

Place of work

Place de l'Europe 2, 1003 Lausanne

Start date

Immediately or to be agreed

Information

M. Yann Mottaz, head of the Section gestion clientèle multimédia,

Offer

Please send us your application and the usual documents by via the online form.
Unable to apply? Contact the service directly at .

Recruitment agencies please refrain

We pay great attention to the diversity of the life paths of our employees. Our positions are open to both women and men.

jpid18b2d29jm jpit1044jm jpiy26jm