Customer Service/Service Desk Employee 60%, temporary (m/f/d)

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With a lot of love for detail, our employees make GLOBUS the leading premium and luxury address in Switzerland. It is people like you who make the difference and, together with us, bring the «place we love to be» to life. For our Customer Service/Service Desk on the ground floor of the GLOBUS flagship store at Bahnhofstrasse in Zürich, we are looking for a cheerful and sympathetic person to support the existing team at the earliest possible date with a workload of 60%, temporary until 31.01.2027.

HERE YOU MAKE THE DIFFERENCE ##

• As a host, you ensure that our customers feel welcome and well cared for as guests.
• You are the contact point for general information.
• You receive customer complaints and process returns.
• You are responsible for handling all Globus Pluscard inquiries (blocking lost cards, creating day passes, credit checks, etc.).
• You work closely with the Pluscard Service and National Customer Service.
• You process customer orders, customer requests, and process online orders (Click & Reserve).
• You are responsible for the management of computer cash registers and the administration of parking tickets.
• You manage the telephone switchboard.
• You assist in the coordination of logistics and goods delivery (ground floor).

WHAT CHARACTERIZES YOU ##

• You have successfully completed vocational training (e.g., KV) and/or bring several years of experience in retail/customer service or in the hotel industry.
• You are a service-oriented personality with a high willingness to provide service.
• You love and live the role of a host and have a strong customer orientation.
• You maintain impeccable manners and have a well-groomed appearance.
• You are very reliable and act on your own initiative.
• You have excellent German skills as well as fluent English skills; good French skills are a plus, other languages are not a must but are of great advantage for our international guests.

BENEFITS FOR YOU ##

Together with around 1700 other detail-loving people, you are an important part of our fascinating premium and luxury world. You experience real appreciation, work in a great team, and we give you trust so that you can use freedoms and make a difference with your skills. If you understand your craft and bring a large portion of passion, then many career doors are open to you. We are happy to support you with internal as well as external training and further education.

Furthermore, look forward to:

• an extraordinary working environment with flat hierarchies in the heart of Zürich.
• attractive social benefits.
• flexible working time models and at least 5 weeks of vacation (PS: You get more free time thanks to the "unpaid leave" option - from 7 to 180 days).
• up to 50% discount on products from the Globus world for you and your family.
• much more...

Your contact ##

We look forward to your online application. This is very uncomplicated. Instead of a cover letter, we are curious about your answers to our three questions - simply follow the link "!" below.

Further insights behind the scenes of GLOBUS as well as further information can be found here: -https://karriere.globus.ch/

I am happy to be there for you.

PS: Curious about the real GLOBUS feeling? Click in and grab insider info directly from the source on LinkedIn Life. Between photos, videos, and unvarnished employee stories, you will discover what really drives us. Dare to learn more:

LinkedIn Life (German): https://www.linkedin.com/company/grands-magasins-globus-sa/life/linkedinlife/?viewAsMember=true

(Note for recruiters: Only direct applications will be considered.)