Employee Customer Service & IT Specialist / Power Apps

Caring for the world ? one person at a time.

At Johnson & Johnson, we believe that health is everything. Our strength in the field of healthcare innovation enables us to create a world where complex diseases are prevented, treated and cured. This philosophy unites and inspires us daily, because we are not only there for the big, wide world, but also for every single individual. We are pioneers in the distribution of medical devices, implants and everything needed for wound care.

To further drive our growth course, we are looking for talents who want to actively shape the medical device market together with new ideas, passion and team spirit.

Employee Customer Service & IT Specialist / Power Apps 50-80%

Your main responsibilities include:

• -IT & process optimization (focus Power Apps): Conception, development, adaptation and support of tailor-made solutions and internal workflows using Microsoft Power Apps and Power Automate
• -Identification of optimization and automation potential in existing customer service processes
• -Technical support, testing and continuous further development of tools and systems
• -Participation or (partial) project management in digitalization and transformation projects in Customer Service
• -Interface and close exchange with internal specialist departments (IT, warehouse, supply chain, pricing, sales, product management)

Qualifications

• Completed training or studies in the field of computer science, business informatics, mediamatics

Very good, verifiable knowledge in Microsoft Power Apps (Canvas Apps / Model-driven Apps) as well as ideally in the further Microsoft Power Platform (e.g. Power Automate, SharePoint Lists, Power BI)

• Strong understanding of relational data structures, interfaces (APIs/Connectors) and IT-supported workflows
• Solid experience in dealing with ERP/CRM systems, especially SAP and Salesforce, is a big plus
• Very good MS Office / Microsoft 365 knowledge experience in Customer Service or Order Management is an advantage Strong analytical, solution-oriented and precise way of thinking and working Strong communication skills and service orientation at the interface between human and system
• Resilient, proactive personality with enjoyment of interdisciplinary cooperation
• Very good German and English skills as well as good knowledge of another national language (French or Italian) are of great advantage due to the global environment

This position is available immediately and limited until July 2027.

We offer:

A dynamic, committed team as well as an excellent working atmosphere. Our company places great value on the growth and further development of our team members. If you are looking for a supportive environment that promotes professional development in a global context, you will find excellent opportunities with us. In addition to a range of national and international growth perspectives, we also offer a balanced work-life balance.

work at Johnson & Johnson

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