2nd Level Supporter (w/m/d) 100%

Tasks:

• Ensuring remote and second-line support
• Support for all Microsoft desktop operating systems
• Support for all Microsoft and other application software (desktop)
• Ensuring that tickets are resolved within the respective Service Level Agreements
• Relocation and setup of the working environment including connection of monitors, printers, and other peripheral devices
• General hardware troubleshooting (desktop and iDevices)
• General troubleshooting for all IT-related devices (desktops, laptops, iPads & iPhones)

Profile:

• Training as an IT specialist or comparable
• At least 1 1/2 years of experience in desktop support
• Basic knowledge of Active Directory administration: resetting passwords, disabling and deleting users
• Experience with the configuration and administration of Office 365
• Good knowledge of hardware components and troubleshooting procedures for hardware (desktop and mobile devices)
• Good knowledge of Microsoft desktop operating systems and desktop software
• Good knowledge of all Microsoft Office applications
• Very good language skills in German and English
• Professional manners and a well-groomed, friendly appearance
• Temporary assignment for 2-3 months with the option of extension