Customer Service Employee 70%

Who you are

We are looking for employees in customer service who enjoy supporting our customers with advice and action and offering them the best possible shopping experience. Thanks to you, our customers will not only visit IKEA with a smile, they will also leave our stores with a smile and look forward to coming back.

• You have a strong service orientation, a friendly manner, and a good sense for the wishes of the customers.
• You always have an answer to inquiries and a solution for every problem - no matter how stressful the situation may be.
• You have a flair for dealing with people and enjoy offering our customers the best possible shopping experience.
• You have very good German language skills in speaking; French or English skills are an advantage.
• You are numerate, can handle money well, and feel comfortable using a computer.
• You have a passion for home furnishing and the IKEA brand and look forward to getting to know the IKEA product range and service options in detail.
• You are prepared to work from Mo-Sa in both early and late shifts.

You are responsible for

• Advising and supporting customers and always meeting them with a friendly smile in the work areas described below:
• In the entrance area: Greeting customers to ensure they feel welcome and well-informed from the start, directing them to the right contact person if necessary.
• In Småland: Ensuring that children aged 3 to 10 are in good hands.
• In exchanges: Finding fast, uncomplicated, and customer-oriented solutions for all challenges based on our internal guidelines.
• In goods issue: Checking and handing over purchased goods to our customers and ensuring that waiting times are as short as possible.
• At the checkout: Proving every day anew that service can be fast and friendly and saying goodbye to customers in such a way that they want to return: with a smile.

Do you think this would fit?

We want our employees to be well.

That also includes saying -thank you-!

Our thank you:

• 28 vacation days (based on a 100% workload)
• 20 weeks paid parental leave for mothers, 8 weeks paid parental leave for fathers.
• Very attractive social benefits
• 15% staff discount on your purchases - and that in every IKEA store
• Do you use public transport? We pay between 85% to 100% of the annual subscription
• Free parking facilities
• Unlimited access to the LinkedIn Learning platform
• Inexpensive and healthy meals in the canteen (CHF 4,50 for meat and CHF 3,50 for veggie dishes)
• Bonus payments for all employees

At IKEA, there are many different opportunities to develop yourself. We encourage and empower our employees to try out different tasks, switch between functions, or go abroad. Please submit your complete application online and be aware that we cannot consider documents sent via e-mail or by post.
That would be it from us.
That was a lot of information. We would be happy to learn more about you. Just click on «» and let's go. We review applications continuously and stop the application process as soon as we have found the right person. So please apply as soon as possible.