Customer Success Manager – 50 %

Customer Success Manager – 50 %
Travel Data develops data and steering solutions intended for tourism stakeholders and particularly for tourist destinations. We collect, structure and add value to different data sources to enable them to better understand their activity, monitor its evolution and anticipate upcoming trends.
Tourist destinations have more and more data. Our job is to make it accessible, understandable and useful for their decisions.
To support the development of our activities, we are looking for a curious person, comfortable with numbers and customer contact, who wishes to evolve at the interface between tourism, data and consulting.

Your mission
You contribute to bringing our solutions to life and adding value to them with tourist destinations and our partners.
You support our clients in the use of our platforms, help them understand their data and actively participate in the development of new opportunities.
Concretely, you will be required to:

• support our clients in the use of our tourism observation and steering platforms;
• analyze tourism indicators and extract the main findings;
• prepare presentations, comments and summaries to make the data accessible and useful for decision-making;
• prepare and lead meetings and workshops in a collaborative manner;
• perform demonstrations of our solutions and contribute to their commercialization;
• identify client needs and opportunities for the development of new services;
• contribute to the evolution of our products by making the link between users and the data and technical teams;
• participate in the development and loyalty of our client portfolio.

Your profile
We are primarily looking for a person who loves to understand, explain and create connections.
You have:

• higher education, ideally in tourism, economics, management or a comparable field;
• a strong interest in tourism, accommodation and the challenges faced by destinations;
• good comfort with numbers and the ability to interpret indicators;
• excellent interpersonal skills and the pleasure of exchanging with clients and partners;
• a capacity to synthesize information and present it in a clear and convincing manner;
• autonomy, curiosity and the desire to propose ideas;
• good knowledge of French and German as well as the ability to work in English.

First experience in tourism, accommodation, a tourist destination, consulting or a technology company constitutes an advantage.
A knowledge of Business Intelligence tools such as Power BI is a plus, but is not indispensable.
What we offer
A transversal position allowing you to work at the meeting point of data, tourism and the concrete needs of destinations.
You join a small team and participate directly in the development of solutions allowing tourism stakeholders to better understand their activity and anticipate its evolution.
The position offers a great diversity of missions: analysis, client relations, workshops, product development and commercialization.
It also offers the possibility to progressively develop your skills and to take on more responsibilities in supporting our clients and developing our activities.
Activity rate: 50 %
Workplace: Sion