Assistant Claims Processing 80-100% temporary September 26 to January 27

Your tasks

• Outbound customer contact: Active contact with existing customers by telephone to explain their premium situation and show optimization possibilities
• Creating offers: Creating change offers along the agreed optimization offers
• Customer consulting: Providing product- and service-related information as well as consulting on the premium and coverage situation.
• Complaint management: is able to handle customer complaints confidently or to coordinate further processing/consulting in order to find a satisfactory solution for the customer.
• Documentation: Recording and maintaining customer information and activities in the CRM system

Your profile

• High school graduates, commercial apprentices etc.
• Enjoys making phone calls (Outbound)
• Outstanding communication skills
• Persuasiveness (talent to argue correctly with customers and to convince them)
• Pronounced empathy (ability to put oneself in the customers' position and to take their concerns seriously)
• Quick comprehension (training period is limited to 2 weeks)
• Strong customer and service orientation
• Very good German skills
• Good resilience
• Available until the end of January 2027, without taking holidays
• Willingness to complete the VBV training beforehand