Service Advisor / Customer Service Advisor (m/f/d)

happy-netz is one of the largest garage networks for the brands Audi, VW, Skoda as well as Garage Plus in German-speaking Switzerland with currently nine locations. The network, anchored on the right side of Lake Zurich, has been in private hands since 1986 and is well established in the region. The organizational structure offers the advantages and opportunities of a large group, paired with the autonomy, flexibility and individuality of a smaller company at the respective location.

The Aufdorf Garage Männedorf is the competence center for VW passenger cars on the right side of Lake Zurich. We are an innovative company with a modern infrastructure. To strengthen our team in Männedorf, we are looking for, by or after agreement, a motivated and team-oriented Customer Service Advisor / Service Advisor (m/f/d) 50 – 80%.

Your area of responsibility

• Professional support of our customers during the entire service process. From appointment scheduling to vehicle handover
• Recording and processing workshop orders up to invoicing
• Ensuring a smooth order process as well as the optimal utilization of the mechanics
• Recognizing customer needs and advising on suitable additional services and service offers
• Creating cost estimates for customers and orders for the workshop
• Guaranteeing high customer satisfaction
• Coordination of replacement vehicles
• Compilation of invoices including competent explanation to the customers

Your backpack

For this exciting and varied activity, you bring a completed training as a customer service advisor or experience in customer service in the automotive industry. If you can also demonstrate the following, you are our candidate:

• Team player and resilient
• Reliable and quality-oriented way of working
• Friendly manners and customer-oriented attitude
• Driver's license Cat. B
• Confident handling of IT systems
• Technical understanding
• Flexibility to take over holiday replacements at a 100 percent workload

What you can expect from us

To ensure that you can perform this function to the best possible extent, we will support you in your individual (personal as well as professional) further training. Not only that:

• familial working environment
• Varied and demanding work
• Contemporary remuneration and social benefits
• 5 weeks vacation
• Flat hierarchies

Up for a conversation?

Then we look forward to receiving your CV including photo via email to Jan Schweizer.

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