ICT Supporter 2nd Level

To reinforce our Support Center team (2nd Level), we are looking for a committed and service-oriented personality starting immediately or by arrangement. If you enjoy customer support and want to work in a dynamic IT environment, we look forward to receiving your application. The position is initially limited to 1 year, with the possibility of subsequent permanent employment. ICT Supporter 2nd Level Become part of our team Your work has an impact -- for Bern and for the people who live and work here. Shape the community and the future of this city with us: visible, perceptible, sustainable. The Direktion Finanzen, Personal und Informatik provides diverse internal city services and provides central resources. The [Informatik Stadt Bern](< >) is the service integrator and provider for customer-oriented and economical ICT solutions for the city administration and the public schools. What you drive * Co-responsible for the operation, maintenance and further development of the Support Center 2nd Level * Proactive optimization of customer care and work processes * Regular Field Service assignments according to the deployment plan * Supporting the 1st Level Support with complex malfunctions and support requests * Securing the interfaces and communication with other specialist departments, participation in projects and participation in committees What you bring * Completed training as ICT-Fachmann/-frau EFZ or comparable training * Several years of professional experience as an ICT Supporter 2nd Level & Field Support * High level of commitment and flexibility as well as a communicative, resilient, reliable person * Team player mentality with an independent, solution- and customer-oriented way of working * Driver's license category B Your benefits in Bern For purpose & city life With us, you change something. You help shape city life, take responsibility and make Bern more livable. Security & stability We offer you fair pay, clear structures, regulated working hours and long-term perspectives. Space for your whole life Our working model adapts to your life wherever possible. With us, you bring all areas of life into harmony. Grow with Bern We give you space for development, further training and independent action. Healthy in everyday life With sports, movement and advice you stay in shape: physically, mentally, socially -- and not just at the workplace. Advantages for every day We offer you practical extras that make your everyday life easier and enrich it. Contact Do you have questions about the application process or about the employer Stadt Bern? I am happy to help you further. Anita Haldimann HR Specialist You want to learn more about this position and our team at the Stadt Bern? I look forward to meeting you and am happy to help! Nicole Boujibar Support Center Team Leader Unsure if you meet all the requirements? Even if you do (not yet) bring all the requirements -- we are curious, want to get to know you and look forward to your application! Your application process This is how the application process works with us: Step 1: Online Application Submit your application documents online via our job portal. In order for us to process your documents further, you must create a login. After you have submitted your application, you will receive a confirmation. We assess every application individually based on the criteria in the job advertisement. This sometimes takes some time. If your application fits, we will contact you for an initial interview. Step 2: Interviews In the job interview - by telephone, on-site or online - we want to get to know you. We check whether your expectations for the position match ours, which experiences and skills you bring, whether our culture appeals to you and how you fit into the team. Depending on mutual interest and the position, several interviews take place. All your questions about the position, the team or the terms of employment are always welcome. Step 3: Further steps in the process Depending on the position, we will arrange a trial or shadowing day, give you a technical task, organize a meeting with the team or invite you to an assessment. As a rule, reference inquiries are also part of our application process. You will be informed transparently about all steps in the process. Step 4: Application decision You are from us ü j4id10455840jm j4it1044jm j4iy26jm