Customer Service Employee 30% (m/f/d)

Winterthur | Part-time 30% | temporary | 09.11.2026 |

Customer Service Employee 30% (m/f/d) #

Christmas with Manor - a lively and unique time in retail! Would you like to experience this special atmosphere firsthand and become part of our team? Then we look forward to receiving your application! ##

Are you ready for an exciting challenge during the pre-Christmas period? To strengthen our team in the Non Food area at the Winterthur location, we are looking for a committed and motivated Customer Service Employee 30% (m/f/d) - temporary from 09.11.2026 to 31.12.2026. Look forward to a warm team, varied tasks, and a great working atmosphere! ##

Your responsibility

• You take care of customer inquiries and complaints and develop solutions quickly and confidently.
• You ensure comprehensive and competent advice in the product range and service area, which includes both our offline and online offerings.
• You process webshop orders via tablet for our customers and thus shape a unique, comprehensive shopping experience.
• You are the contact point for E-Shop collections and E-Shop returns.
• You are an expert for our Manor World Mastercard and our loyalty programs.
• You undertake general administrative activities in the back office.

Your profile

• Ideally, you have completed basic training in retail or in a commercial field.
• You have experience in an equivalent activity, preferably in customer service.
• You are a communicative personality and enjoy being in contact with various stakeholder groups.
• You can handle a high frequency of customers and maintain an overview even in hectic situations.
• You are a team player and value a well-groomed appearance and exemplary manners.
• You have good IT skills and are proficient in using standard Office applications.
• You speak fluent German and, advantageously, have knowledge of another national language.
• You have an impeccable extract from the debt enforcement register and criminal record.

Our offer

• Staff discounts of 10 to 25% on all product groups, incl. Manora Restaurants and Food Märkte
• Training and further education programs for all levels and functions
• 5 to 7 weeks of vacation
• 3 weeks of paid paternity leave & up to 4 months of additional unpaid maternity leave possible
• Sabbatical of 1-6 months possible after completion of the 3rd year of employment
• Company pension fund with a very solid coverage ratio and above-average interest on savings

At Manor, we value and live diversity. When recruiting and developing employees, we accordingly commit ourselves to equal opportunities, inclusion, and the promotion of diversity.

Interested?
Then we look forward to your meaningful online application. Simply click on the "Apply" button and let's go! Unfortunately, paper applications cannot be processed. We wish to fill this position without the support of headhunters.

Your contact
Emmanuelle Gulstad
Recruiter