Administrative Assistant & Customer Service (M/F)

About Vulcain

Founded in 1858, Vulcain is a Swiss watch manufacture recognized for its heritage, its craftsmanship, and its mechanical watches, notably the famous Cricket, the brand's iconic alarm watch.

In order to temporarily reinforce our team, we are looking for an Administrative Assistant & Customer Service to join our manufacture in Le Locle, starting from February 2027 (maternity leave replacement).

Your missions

General Administration

• Ensure the daily administrative management of the manufacture.
• Manage the telephone switchboard, mail, and routine administrative tasks.
• Provide administrative support to management and various departments.
• Ensure the follow-up of suppliers, external service providers, and the purchase of supplies.

Order Management and Customer Service

• Process and follow up on customer orders via Shopify.
• Ensure the administrative follow-up of sales and issue invoices.
• Respond to customer requests and guarantee professional and reactive service.
• Provide support to the sales team as needed.

After-sales Service and Logistics

• Ensure the administrative and logistical management of after-sales service (SAV).
• Organize the reception, preparation, packaging, and shipping of watches.
• Coordinate transport and ensure the follow-up of shipments.
• Prepare shipping documents and customs declarations.
• Ensure the administrative follow-up of specific documents, notably ATA Carnets and CITES.

Administrative Support and Coordination

• Ensure the management of the cash register and provide administrative support to accounting.
• Participate in routine administrative tasks related to human resources.
• Support the apprentice in their daily activities, in coordination with their training manager.

Your profile

• Commercial or administrative training (CFC as a commercial employee or equivalent training).
• Minimum 2 to 3 years of experience in an administrative role within the Swiss watch industry.
• Good knowledge of the functioning and administrative requirements of the watchmaking sector.
• Excellent command of French and good command of English, both spoken and written.
• Good command of Microsoft Office.
• Knowledge of Shopify and the ERP software Stratégique is an asset.
• Experience in managing international shipments and customs formalities would be appreciated.
• Excellent organizational skills, rigor, and autonomy.
• Customer service orientation, interpersonal ease, and team spirit.
• Versatility and the ability to manage multiple tasks simultaneously.

We offer

• A versatile position within a historic Swiss watch manufacture.
• A human-sized working environment and close collaboration with different departments.
• Varied responsibilities combining administration, customer service, and logistics.
• A training and knowledge transfer period to facilitate taking up the position.

Conditions

• Place of work: Le Locle, Switzerland
• Type of contract: CDD of 6 months
• Activity rate: 100 %
• Start date: From February 2027, to be agreed